Return Policy
At CozyPlayer, we understand the importance of customer satisfaction and strive to provide a hassle-free shopping experience. We have implemented a comprehensive return policy to ensure that our customers are completely satisfied with their purchase.
Pillow Consultation&Return With our Dream Team
contact@cozyplayer.com
30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our products. If for any reason you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund. Please note that the item must be in its original condition and packaging.
Easy Return Process: Returning a product is simple and straightforward. Just follow these steps:
- Contact our customer support team: If you wish to return a product, please contact our customer support team within 30 days of delivery. They will guide you through the return process and provide you with a return authorization number.
- Package the item: Pack the item securely in its original packaging, making sure to include all accessories and documentation.
- Ship the item back: Use a reliable shipping service to send the item back to us. Please note that the return shipping costs will be the responsibility of the customer.
- Refund process: Once we receive the returned item, our team will inspect it to ensure it is in its original condition. Upon approval, we will initiate the refund process. Please allow 5-7 business days for the refund to be processed and credited back to your original payment method.
Exceptions: Please note that certain items are not eligible for return due to hygiene reasons. These include pillows that have been used or removed from their original packaging. Additionally, personalized or customized items cannot be returned unless they are defective or damaged.
Defective or Damaged Items: In the unlikely event that you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference.
Customer Satisfaction: Your satisfaction is our top priority, and we are committed to resolving any issues that may arise. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with CozyPlayer.